Servus Credit Union is committed to protecting the privacy of every member. This policy explains what information we collect, how we use it, when we share it, and the choices available to you regarding your personal data.
Servus Credit Union collects personal information that you provide directly when opening an account, applying for a loan, enrolling in online banking, or contacting member support. This includes your name, mailing address, email address, phone number, Social Security number, date of birth, employment information, income details, and government-issued identification data. We also collect financial information including account balances, transaction history, payment records, credit history, and credit scores obtained through authorized credit bureau inquiries.
When you use Servus Credit Union online banking, mobile banking, or visit the Servus website at servus.gr.com, we automatically collect technical data including your IP address, browser type, device identifiers, operating system version, pages visited, links clicked, and the duration of your session. We use cookies, web beacons, and similar tracking technologies to understand how members interact with digital services and to maintain the security of authenticated sessions. You can adjust cookie preferences through your browser settings, though disabling certain cookies may limit online banking functionality.
The information Servus Credit Union collects serves specific operational, security, and service purposes. We use your data to process account transactions, verify your identity, evaluate credit applications, administer loan servicing, deliver account statements, provide online and mobile banking access, detect and prevent fraud, comply with legal and regulatory obligations including NCUA requirements, and communicate with you about your accounts, products, and services that may benefit you as a member.
Servus Credit Union does not sell your personal information to third parties for their marketing purposes. We may use anonymized and aggregated data — from which individual identities cannot be determined — for internal analytics, product development, and service improvement. Transaction pattern analysis helps us detect unusual activity that could indicate fraud, while aggregate demographic data informs branch placement and service hour planning.
Servus Credit Union shares your personal information only as necessary to provide the financial services you have requested and as required or permitted by law. We share data with service providers who perform operational functions on our behalf — including check printing companies, payment processors, statement production vendors, and technology partners that host online and mobile banking platforms. These providers are contractually bound to use your data only for the specific purpose for which it was shared and to maintain confidentiality and security standards at least as rigorous as our own.
We may share information with credit reporting agencies as part of routine credit reporting, with regulatory authorities including the National Credit Union Administration for examination and compliance purposes, and with law enforcement agencies when presented with a valid subpoena, court order, or legal demand. Servus Credit Union also participates in fraud prevention networks that share limited transaction data among financial institutions to identify and block fraudulent activity across the banking system.
The Gramm-Leach-Bliley Act (GLBA) gives you the right to limit how financial institutions share your nonpublic personal information. Servus Credit Union delivers an annual privacy notice describing our information-sharing practices and your opt-out rights. You may opt out of having your information shared with non-affiliated third parties for purposes other than servicing your account, processing transactions you authorize, or protecting against fraud — with exceptions for joint marketing agreements with other financial institutions that offer products complementary to Servus Credit Union services.
To exercise your opt-out rights, call member support at (555) 234-5678, send a written request to the Servus Credit Union Privacy Office at the address listed on your account statement, or submit an opt-out form through the secure message center inside your online banking account. Opt-out requests take effect within thirty days of receipt and remain in force until you revoke them in writing. Even if you opt out, we may still share information as necessary to complete transactions you authorize, maintain your accounts, or comply with legal requirements as described by the Consumer Financial Protection Bureau.
The Servus Credit Union website at servus.gr.com uses cookies to maintain session security, remember your preferences, and analyze site usage patterns. Essential cookies enable core functions including secure login, form submission, and page navigation. Performance cookies collect anonymous data about which pages members visit and how they interact with site features — this information helps us improve navigation and content layout. Functional cookies remember choices you make, such as your preferred language or the region you select for branch locator results.
Third-party cookies from analytics partners help us understand aggregate traffic patterns but do not collect personally identifiable information. Servus Credit Union does not respond to browser "Do Not Track" signals at this time because no industry consensus exists on how to interpret those signals in the context of financial services. You can block or delete cookies through your browser settings at any time. Blocking essential cookies will prevent you from logging into Servus online banking or completing certain transactions on the website.
Servus Credit Union does not knowingly collect personal information from children under the age of thirteen without verifiable parental consent. Our online banking platform, mobile app, and public website are designed for adult members. Youth savings accounts and student checking accounts opened by a parent or guardian on behalf of a minor are subject to the same privacy protections as adult accounts, with the parent or guardian serving as joint account holder with full access rights and responsibilities. If you believe a child under thirteen has submitted personal information to Servus Credit Union without parental consent, contact our Privacy Office immediately so we can remove the data from our systems.
Servus Credit Union protects your personal information with administrative, technical, and physical safeguards designed to prevent unauthorized access, disclosure, alteration, or destruction. All data transmitted between your browser and the Servus online banking server uses 256-bit SSL encryption. Account credentials are stored using salted cryptographic hashing that renders passwords unreadable even to internal systems. Multi-factor authentication adds a secondary verification layer for all online banking sign ins. Physical access to data centers is restricted to authorized personnel through biometric scanning and continuous video monitoring.
Employee access to member data follows the principle of least privilege — staff members can view only the specific data elements required for their role. All access events are logged and audited regularly. Servus Credit Union conducts annual penetration testing of its digital platforms through independent security firms and maintains a formal incident response plan that defines procedures for containing, investigating, and notifying affected members of any data breach in accordance with applicable state and federal notification laws.
Servus Credit Union reviews this privacy policy at least annually and updates it as needed to reflect changes in data practices, regulatory requirements, or technology. Material changes are communicated to members through account statement inserts, online banking notifications, and a prominent notice on the Servus website at least thirty days before the changes take effect. The effective date at the bottom of this page indicates when the current version was last revised.
For questions about this privacy policy, to exercise your data rights, or to report a privacy concern, contact the Servus Credit Union Privacy Office by phone at (555) 234-5678, by secure message through your online banking account, or by mail at Servus Credit Union, Privacy Office, PO Box 78001, Pittsburgh, PA 15212. You may also file a complaint with the NCUA if you believe your privacy rights have been violated.
Effective Date: January 1, 2026. Last reviewed May 2026.